FREE FEDEX SHIPPING
We provide free FedEx shipping on all orders. All items are securely packaged and fully insured. For your protection:
- We require that all deliveries must be made to a physical business or home address.
- An adult signature is required upon delivery.
Once the order is placed, please allow up to 10-15 business days for production of the ring, and 1-3 business days for delivery. Tracking details will be provided by email upon shipment. Shipments can be tracked online here: www.fedex.com/tracking.
LIFETIME STONE GUARANTEE
As we are totally confident in the patented technology and exquisite quality of our Forever My Gem Diamond alternative, we unequivocally ensure our stones for life! Under normal wear and with proper care, your simulated Diamond should never chip, crack or discolor. Should there ever be a problem with your stone, we’ll fix it or replace it for free. Just get in touch with one of our jewelry consultants, return it to us and we will handle it from ‘a to z’.
However, please take note that if you give your ring to another jeweler to work on or set a stone, the above warranty will be voided.
Also please note that missing stones due to normal wear and tear are not covered under the Lifetime Guarantee. We will gladly replace any missing stones at the cost price of the stone plus a nominal setting fee.
PAYMENT AND FINANCING OPTIONS
We offer the following payment options for our customers: Credit/Debit Cards, Wire Transfer and PayPal.
We accept Visa, MasterCard, Discover and Diner’s Club. Credit card orders can be placed securely online using our PCI compliant payment page. Credit card orders will only be shipped to an address on file with the credit card company.
For security purposes, we may request additional documentation (such as driver’s license, photocopy of credit card, etc.) on some transactions.
Wire transfer orders receive a 1.5% discount from our listed price. Customers paying by wire will receive wiring instructions once they have completed the check-out process.
We must receive confirmation from our bank that a wire transfer has been completed before items can be moved into production. For orders above US $20,000 we may require payment via wire transfer at our sole discretion.
We are a PayPal Verified Merchant and accept all major credit cards through PayPal. Using PayPal you can securely shop online with full buyer protection. PayPal supports Visa, MasterCard, American Express, Discover and more.
The Forever My Gem layaway plan is available on our entire selection of fine diamond jewelry. Click here to learn more.
Our Jewelry Appraisal contains a detailed description of the unique piece of jewelry you have purchased. Carat weight, Clarity, Color and Cut grade of all Forever My Gem diamond alternative, as well as the type and purity of the precious metal, are all expertly described in the appraisal.
The jewelry appraisal that comes with your purchase can be used for insurance purposes.
FREE 30-DAY RETURNS
We hope that you are thrilled with your purchase and that it will bring you many years of enjoyment. If for any reason you are not completely satisfied with your purchase, you may return it within the first 30 days of delivery for a full refund or exchange and we will even cover the return shipping costs (including for our international customers).
To return an item, simply follow the return procedures listed below:
- Contact our Customer Service department at [email protected] and advise us that you wish to return your order.
- We will send you a pre-paid FedEx Air Way Bill via email. All you need to do is attach this form to the outside of the Fed/Ex box and contact Federal Express to arrange a pick up time.
- Your returned package should arrive at our office within 2-3 business days. Once our quality assurance department verifies that the item(s) is undamaged and the original diamond certificate and jewelry appraisal are included with the ring, we will issue a full refund within 2-3 business days.
- All refunds will be issued to the original source of payment, i.e. Paypal account, credit card, etc.