Frequently Asked Questions

We will be happy to assist you with placing your order during our business hours. Feel free to call, chat or send us an email. All of our contact information can be found on the “Contact Us” page.

The best way to find out your ring size it is to get the finger measured at a local jewelry store. However, if you have an old ring that fits, you can measure your ring online, using our ‘Find My Ring Size’ wizard Here.

Yes, we’d be happy to personalize your ring with an inscription at no extra charge. At the product page, while customizing your order, you will be able to enter your engraving message in the “Free Engraving” field.

Yes. All our jewelry is stamped in accordance with U.S. Law, “14K” or “18K” for gold, and “PLAT” for platinum.

Forever My Gem appreciates the sacrifices our military men and women make on a daily basis protecting and securing the freedom that many of us take for granted. Sometimes a simple “thank you” doesn’t seem like enough to properly thank all our military members, active and retired, for their service on our behalf. Therefore, we would like to offer our military heroes an additional 3% discount. Please contact us concerning this offer.

If for any reason you are not completely satisfied with your purchase, simply return it within 30 days for an exchange or a full refund. No questions asked!
Our goal is your complete satisfaction and we take pride in exceeding your expectations. We want to make sure that your purchase is just right, so in the unlikely event that you need to return it, just let us know and we will also provide you with a Free Return Shipping Label, to ensure that your return process is seamless and easy.

The lifetime warranty on your jewelry covers services like cleaning, polishing, prong tightening and rhodium plating, however, shipping and handling fees to be paid by customer.

Yes. Every finished engagement ring or piece of fine jewelry will be accompanied by a full insurance valuation.

Once your order is placed, please allow up to 4 business days for production of the ring, and 1-3 business days for delivery. Tracking details will be provided by email upon shipment. Shipments can be tracked online here: www.fedex.com/tracking.

We provide free Fedex Priority shipping on all orders, including international destinations (Australia, New Zealand, UK, Canada and more).

Yes. Our items are fully insured during transit. In addition, we require that all deliveries must be made to a physical business or home address, and an adult signature is required upon delivery.

Yes. Forever My Gem ensures that our customers’ purchases are secure. We use secure encryption and fraud protection for all credit card transactions. All sensitive data is encrypted using 256-bit Secure Socket Layers (SSL).

Absolutely not. We keep your information 100% private and confidential.

Every diamond sold by Forever My Gem has been analyzed and graded by the Universal Gemological Institute (UGI). UGI Laboratories is a highly respected diamond grading institute. Each certified diamond is tested and graded by several gemologists who use the combination between human experience and expertise, and the best gemological equipment to produce a most professional, comprehensive and accurate description of the diamond characteristics and its quality.

Yes. If at any time you would like to upgrade the diamond in your ring, we will give you a credit worth 100% of your purchase price towards the purchase of a diamond that is at least 50% greater in price than the original purchase price. This way, you will pay only the difference between the amount paid and the price of the upgraded diamond. The credit is perpetually valid, with no expiration. The diamond that is being upgraded must be in original condition and accompanied by the original diamond certificate.

The cut of a diamond is considered by gemologists, diamond experts and jewelers to be the most significant characteristic of the 4 C’s. Despite a diamond having the highest grade color and clarity, it will look dull, lifeless and lacking in “life” or brilliance if the stone is poorly cut. Forever My Gem only offer “Ideal” cut diamonds, the best cut there is, assuring maximum fire and brilliance.

Yes – Forever My Gem diamonds are graded to the same standards as earth-created diamonds. That means your diamond will be accompanied by an independent laboratory report detailing its “4 Cs” – cut, color, clarity, and carat weight. Your diamond ring will also be accompanied by an insurance appraisal.